Privacy Policy

1. Overview & Data Controller

Maifelz Technologies ("Maifelz", "we", "us", or "our"), operating from Suite # 1184, Sowbhagya Building, Kakkanad, near Infopark Kochi, Kerala, India, respects your privacy and is committed to protecting your business and personal data. This Privacy Policy outlines how we collect, process, store, and safeguard information when you use our website (maifelz.com), Odoo ERP deployment services, mobile applications (including Odoo Van Sales), and offshore developer retainer services.

2. Information We Collect

We collect information necessary to deliver enterprise software services:

• Contact Information: Name, professional email address, mobile number, company name, and geographical country location submitted via RFP contact forms or interactive chat widgets.
• ERP & Database Integration Technical Data: Server credentials, PostgreSQL database configuration details, and API endpoint parameters explicitly provided by clients for custom Odoo module development or migration services under Non-Disclosure Agreements (NDAs).
• Mobile App Operational Data: Device hardware identifiers, ESC/POS Bluetooth thermal printer pairing parameters, and offline SQLite synchronization logs utilized by our Odoo Van Sales application for route invoicing.
• Technical Web Analytics: IP addresses, browser user agent parameters, and anonymized cookies collected via Google Analytics 4 (GA4) to measure website speed and performance.

3. How We Use Your Information

Your data is used strictly for legitimate enterprise business purposes:

• Configuring, custom-building, and maintaining your Odoo 19 ERP instance.
• Processing ZATCA Phase 2 e-Invoicing cryptographic stamp clearance and regional tax reporting APIs.
• Routing WhatsApp Meta Cloud API order confirmations, OTPs, and customer delivery tracking links.
• Fulfilling white-label subcontracting agreements for Odoo Partner agencies worldwide.

4. Data Confidentiality & Non-Disclosure Agreements (NDAs)

Maifelz Technologies enforces a strict zero-leakage confidentiality protocol. We routinely sign mutual Non-Disclosure Agreements (NDAs) prior to accessing client source code, database backups, or proprietary business logic. We do not sell, rent, or trade your contact or business data to third-party advertisers.

5. Security Standards & Encryption

All client database transfers, API requests, and web traffic are encrypted using TLS 1.3/SSL protocols. Production Odoo instances hosted by Maifelz utilize isolated server containers, automated daily offsite encrypted backups, and multi-factor authentication (MFA) access controls.

6. Your Data Rights

You have the right to request access to, correction of, or complete deletion of your contact records or hosted staging database instances. To exercise these rights, please email our security officer at info@maifelz.com.